Late Cancellations & Missed Appointments:
In light of COVID-19, my cancellation policy has been made to reflect the challenges we are all facing in regards to this situation including self-isolation, illness and travel.
·      If you need to cancel your appointment due to illness, foreign travel, self isolation or exposure, my cancellation fee will be waived during this time. I do ask that you let me know with as much notice as possible.
·      For all other circumstances I have a 24 hour cancellation policy. If you are unable to provide this notice, you will be charged a CANCELLATION FEE OF HALF OF YOUR ORIGINAL TREATMENT FEE. For multiple late cancellations or failure to show up for your reserved time, FULL FEE to missed appointments will be charged.
·      If you have an emergency, please let me know so that I can treat your specific situation with personal attention. I do not consider schedule conflicts to be emergencies. Thank you for understanding and respecting my time.

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Arriving Late
I will have to shorten your treatment time if you are more than 10 minutes late; in order to maintain staggered appointment bookings times and adhere to capacity limits. YOU WILL BE BILLED FOR THE FULL COST OF THE ORIGINAL BOOKING.

This cancellation policy is necessary for my small business to continue to serve my patients who are in need of treatment.

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Tipping Policy
Tipping is not expected nor necessary. As an RMT, I am passionate about what I do and am committed to your health. Your return visits to my treatment space is the best tip and referrals of a friend, family member or co-worker are greatly appreciated!

Privacy/Release of Records Policy
Personal Health Information Protection Act (PHIPA):
This act has been established to set out rules for the collection and utilization of information that is collected about patients.
For more information regarding this act go to: www.ontario.ca/laws/statute/04p03

The Massage Therapy Act, 2000 :
Massage therapists have a responsibility to respond promptly to requests for health information from clients or third parties. This information may be required to facilitate the client’s care or settle employment or legal issues relating to the illness or injury.
1.   A signed consent form (from the patient or the patient’s representative), authorizing release of the information to the particular individual, will be kept in the patient’s file. The consent form is only valid for only 6 months after its’s been signed.
2.   If no consent form exists or if the date on which it was signed is outdated, the requesting party should be contacted and advised that a new consent form will be required.
3.   Once consent has been obtained, a requested copy, summary, report, or medical/legal report should be prepared.
A fee that reflects the cost of materials used, the time required to prepare the material, and the cost of sending it to the requester should be established. The Massage Therapist may request payment of the fee prior to providing the documentation